Shipping policy

BEMCO KNX – Shipping & Delivery Policy
Effective Date: 12/08/2026

1. Order Processing & Dispatch Confirmation
Once your order is placed, we will keep you informed throughout the fulfilment process.

In-Stock Orders: If all items on your order are in stock, we will send you a dispatch confirmation via email once your order has left our warehouse.

Orders with Out-of-Stock or Custom Items: If your order contains any items that are out of stock or require custom manufacturing, we will provide you with a lead time update via email. Once all items are ready, we will send a further dispatch confirmation.

2. UK Delivery (Parcel Force / Royal Mail)
For all orders delivered within the United Kingdom, we use Parcel Force (Trading name of Royal Mail) as our primary carrier. There will be a standard charge of £12 for every UK delivery.

Standard Delivery Times: Standard UK deliveries typically arrive within 2–5 business days from dispatch.

Express Services: Express delivery options (including pre-10:30 and pre-12:00 services) are available for an additional charge, subject to the delivery address. These services are applicable when your order is ready to be shipped in full. Please note that express services may be suspended during or in the lead-up to public holidays.

3. EU & International Delivery (FedEx)
For all orders delivered to destinations within the European Union and other international locations, we use FedEx as our primary carrier. The cost of delivery will depend on the weight of the parcel and the destination and will be quoted separately to the goods order.

Minimum Order Value: There is no Minimum Order Value on EU shipments.

Delivery Times: International deliveries typically take 2–7 business days via FedEx.

Eligible Countries: We currently ship to a all EU countries.

4. In-Stock Orders
Orders comprised entirely of in-stock items placed before 15:00 (Monday to Friday, excluding public holidays) will be dispatched the same working day. Orders placed after this time will be dispatched on the next working day.

5. Out-of-Stock & Custom Orders
Orders that include any out-of-stock or custom-made items will be held until the entire order can be shipped in full. The dispatch timeline will be determined by the item with the longest lead time. We will send you a notification via email confirming all applicable lead times within 2 working days of your order being placed.

6. Part Shipments
As standard, orders are held until all goods are available for dispatch. However, part shipments are available upon request for orders over £250 (ex. VAT) , excluding carriage. This service is valid for UK mainland delivery only.

Please note that multiple call-offs may be subject to additional carriage charges. To request a part shipment, please contact us with your order number.

7. Shipped Orders – Address Changes
If you request an alternative delivery address after your order has been collected by the courier, a charge of £12 will apply. This charge covers the administrative and operational costs of redirecting the parcel.

8. Damaged Goods
Any damaged goods must be reported to us in writing within 48 hours of delivery. Please raise an RMA (Return Merchandise Authorisation) via our contact form, detailing the items in question. If you encounter any issues, please email us directly at shopKNX@bemco.co.uk with your order number and details of the damaged items.

9. Incorrect or Incomplete Deliveries
Incorrect Items: If you receive items that do not match your order, please report this in writing within 48 hours of delivery. Raise an RMA via our contact form for all incorrectly received goods.

Incomplete Quantities: If your delivery contains fewer items than stated on the enclosed delivery note, please email us directly at shopKNX@bemco.co.uk with your order number and details of the quantity discrepancies.

10. Inspection Upon Delivery
It is the buyer's responsibility to inspect all goods upon delivery. Any damages or discrepancies must be reported within 48 hours of receipt. BEMCO KNX cannot accept liability for damages or discrepancies reported after this period.

11. Import Duties, Taxes & EU Customs Changes
Import duties and taxes for international shipments may be payable upon arrival in the destination country. These costs vary by country and are the responsibility of the recipient. We encourage you to be aware of these potential costs before placing an order.

Refusal to Pay Duties: If you refuse to pay duties and taxes upon arrival, the goods will be returned to BEMCO KNX at your expense. Provided the goods are returned to us in their original condition and undamaged, we will issue a refund for the value of the goods, minus the cost of return shipping. The original shipping cost will not be refunded. This does not apply to custom-order items.

EU Customs Changes (Effective 1 July 2026): From 1 July 2026, the €150 de minimis threshold for low-value parcels entering the EU has been removed. A flat €3 customs duty now applies to each item category within Business-to-Consumer (B2C) parcels valued under €150. This change may affect the total landed cost for your EU orders.

12. Liability for Delivery Delays
BEMCO KNX is not responsible for any courier delays, failed deliveries, or other circumstances that fall outside of our reasonable control. While we strive to meet all estimated delivery times, we cannot guarantee them. We shall be under no liability for any delay in delivery or failure to deliver caused by an event outside our control or by your failure to provide adequate delivery instructions.

13. Contact Us
For any questions regarding shipping, delivery, or this policy, please contact us at:

Email: shopKNX@bemco.co.uk